International Performance Standards
Updates to more accurately reflect sellers' sales and performance on eBay.ca and international sites.
Updating how international performance standards are calculated
We’re updating our Global seller performance standards program to help you grow your sales, by levelling the playing field—both locally and internationally.
Currently, seller ratings under the Global seller performance standards program take into consideration sales to all countries around the globe. Starting August 1, 2017, sales to buyers in the United States, United Kingdom (including Ireland), and German (including Austria and Switzerland) regions will be excluded from Global seller performance standards. Sales to these countries will continue to count as before in their respective regional seller standards programs, and there will be no change to the US Top Rated Seller program.
What this means for you
This means that when you sell on eBay.ca—or other international eBay sites that belong to the Global region—and you achieve eBay Top-rated Seller status, your listings will stand out much more in these regions in the future. Sellers in the US, UK, Ireland, Germany, Austria, and Switzerland will no longer have transactions in their own country factored into their Global seller level. This ensures you get the proper credit for the good work you do selling on eBay.ca and other Global sites.
To maintain your Top Rated status in the Global region, you may need to build up your sales to buyers outside of the United States, United Kingdom, Ireland, Germany, Austria, and Switzerland. To give you time to meet the eligibility requirements, we will continue to offer Top Rated Seller benefits to sellers who are currently Top Rated in the Global region and maintain good performance on sales to that region until February 20, 2018.
If you sell internationally, refer to your seller dashboard to monitor your sales and performance status in each region.
International Performance Standards FAQs
Why is eBay making these changes?
This change ensures that Top Rated Seller badging and benefits reflect the service sellers are delivering to buyers in that particular region. These changes will drive buyer confidence and deliver a more accurate view of your performance for international sales.
Will my Top Rated Seller discount be affected by this change?
Changes to the Global seller performance standards program will not impact Top Rated Seller discounts.
How can I find out more about the Global region?
Learn more about Global performance standards.
Could I lose my Top Rated Seller status in the Global program because of this change?
Going forward, the seller status for each of the four Standards regions (United States, United Kingdom, Ireland, Germany, Austria, Switzerland, and Global) will be based exclusively on sales to buyers in those regions.