Marketplace Updates

Answer your buyers' questions before the sale, a reminder to list using secure HTTPS content, and fee updates.

What you need to know

  • Provide your customer service phone number to answer buyers' questions
  • Use secure HTTPS content when you list your items
  • Reserve price and Subtitle fee updates
Overview

Provide your customer support phone number to answer buyers' questions before the sale

Sometimes buyers have questions about items they would like to purchase on eBay. While buyers and sellers aren't allowed to share or request direct contact information prior to completing a sale for the purpose of making offers to buy or sell items outside of eBay, a new pilot program allows you to help buyers make purchase decisions. With the new pilot program, your customer service phone number will be visible to buyers on desktop before the sale. You can opt into the feature within "Manage communication with buyers" in your account settings.

Update your account settings.

FAQs

Customer support phone number FAQs

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Overview

Use secure HTTPS for enhanced browser security

As we previously announced, the Google Chrome browser now displays the message "Not secure" in its address bar when users visit HTTP pages or HTTPS pages that include non-secure HTTP content. Starting September 15, 2018, you will be required to use secure HTTPS content when you list items on eBay based on Google's HTTPS mandate. "New," "relist," "sell similar," and "sell one like this" listings created with non-secure HTTP content will not successfully submit.

Current and revised listings with non-secure HTTP content will be displayed as "Not secure" to buyers in the Google Chrome address bar. To ensure the most secure shopping experience for your buyers, we recommend that you update your listings now. Check here to see if you have any noncompliant existing listings that need to be updated.

Learn more about HTTPS security.

FAQs

Use secure HTTPS for enhanced browser security FAQs

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Overview

Fee updates

Reserve price, Subtitle, and Value Pack feature fee increase

Starting September 15, 2018, the feature fee for Reserve price will increase to either $5 or 7.5%, whichever is greater and the Reserve fee cap will increase from $100 to $250. In some Business & Industrial categories, the feature fee will remain at a flat fee of $5.

The feature fee for Subtitle will increase from $0.50 to $1 for listings with 1-, 3-, 5-, 7- and 10-day listing durations and an item price of up to $150, and from $1 to $3 for listings with an item price of more than $150. For 30-day duration and Good 'Til Cancelled listings with an item price up to $150, the feature fee will remain unchanged at $1.50. For 30-day duration and Good 'Til Cancelled listings with an item price of more than $150, the feature fee will increase to $6.

The feature fee for Value Pack will increase from $0.65 to $1.15 for listings with 1-, 3-, 5-, 7- and 10-day listing durations and an item price of up to $150, and from $1.30 to $3.15 for listings with an item price of more than $150. For 30-day duration and Good 'Til Cancelled listings with an item price up to $150, the feature fee will remain unchanged at $2. For 30-day duration and Good 'Til Cancelled listings with an item price of more than $150, the feature fee will increase to $6.50.

Changes to Insertion fee credits for auction-style listings that sell

Starting October 4, 2018, unlimited insertion fee credits for auction-style listings that end in a sale will be available exclusively to US and Canadian Store subscribers with Basic, Premium, and Anchor Store subscriptions. Non-Store sellers will no longer receive these insertion fee credits. Only listings created after you sign up for a Store subscription will be eligible for a credit.

FAQs

Fee updates FAQs

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  • Why is eBay making this change?

    We periodically evaluate fees, credits, and benefits. We are increasing our investment in our platform, marketing efforts, and tools to enhance both the seller and buyer experience.

  • What changes can I make to my listings to benefit from these updates?

    Review the fees in detail and update your listings to optimize for visibility and sales. We recommend that you do the following:

    • Review your listings and ensure that they are priced right and include relevant product data.
    • Determine the right listing format for your items, including fixed price, auction, and duration. Note that the longer a listing appears on the site, the more opportunities it will have to be found by buyers.
    • Consider if an eBay Store subscription could save you money on fees. Sellers can still receive insertion credits for auction-style listings if the auction-style listing sells by subscribing to either Basic, Premium, or Anchor Store levels.
  • What is a reserve price?

    A reserve price is the minimum price that must be met for your item to sell. The reserve fee cap will increase from $100 to $250.

  • How do the insertion fee credits for auction-style listings work?

    US and Canadian Store subscribers with Basic, Premium, and Anchor Store subscriptions will receive an insertion fee credit if the auction-style listing sells. There is currently no limit on the number of insertion fee credits available for eBay Store subscribers. Learn more.