Shipping
Signature confirmation threshold changes to total order value per seller and eBay
What you need to know
- From October 19, 2020, signature confirmation will be required on order totals of $750 CAD or more from a single seller and will no longer be calculated based on item value, and accordingly, the eBay Money Back Guarantee will apply to a total order value and not individual item value. For orders of $750 with more than one item, signature confirmation will be required for each item, if shipped separately.
Signature confirmation threshold change and eBay Money Back Guarantee applies to total order
Signature confirmation is a shipping option you can add to all orders and it provides protection if buyers file claims for items not received. Starting October 19, 2020, signature confirmation will be required on order totals of $750 CAD or more from a single seller and will no longer be calculated based on item value. An order total includes all items purchased, taxes, and postage costs.
Because signature confirmation protection under the eBay Money Back Guarantee now applies to order totals of $750 or more rather than at an item level, items in orders previously not protected will now receive the same protection as the higher value items in that order.
Although you don't need to take any action for this change, you may wish to consider the added costs of adding the shipping confirmation option when calculating your shipping pricing. If you don't wish to purchase signature confirmation, you risk losing an eBay Money Back Guarantee case on that order.