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FAQs

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General Questions

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What is eBay File Exchange?
eBay File Exchange is an advanced selling management tool that enables sellers to load and manage their inventory on eBay easily and efficiently. Once sellers create a data file using an eBay File Exchange template, they can upload their data file from the Upload New and Revised Listings page.
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How much does it cost to use eBay File Exchange?
eBay File Exchange is free to sellers, but all standard eBay fees apply to any eBay listings uploaded using eBay File Exchange.
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Who should use eBay File Exchange?
This tool is valuable for sellers who want to upload and manage their eBay inventories in bulk.
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How do I sign up for an eBay File Exchange account?
You can sign up on the eBay File Exchange Overview page. You can start using eBay File Exchange as soon as your registration is complete.

eBay File Exchange Benefits

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How does eBay File Exchange work?
Sellers create inventory data files that are based on the eBay File Exchange templates. Sellers can upload their data files to eBay File Exchange in one of two ways: (1) from their account page interactively or (2) from their script programmatically. eBay File Exchange processes data files, runs the requested actions, and creates a Load-Results report that sellers can download.
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What type of changes can I make to my listings?
Sellers can upload files which add, revise, relist, and end listings. Sellers can end their Stores’ listings and create them in another format to move inventory out of their Stores. They can also perform some basic post-sale management tasks such as leaving feedback or identifying items for which they have received payment or shipped to the buyer.
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Can I use eBay File Exchange to list on eBay’s international sites?
The following eBay sites support eBay File Exchange: US, Canada, Germany, UK, France, Italy, Spain, Taiwan, and Austria. Before using eBay File Exchange on these international sites, visit the individual country or region sites to create custom eBay File Exchange templates for those sites.
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How long will it take to process my files?
eBay processes data files within a few hours; however, larger data files may take longer.
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Are eBay File Exchange listings eligible for listing day promotions?
Generally, any eBay File Exchange listing action that is completed before the end of a promotion will be eligible for the promotion. Sellers can use the data files to specify a time and date when the listing request should be completed or cancelled that coincides with the end of the promotion. However, you should double check the terms for each promotion to confirm that your listings are eligible.

File Format

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What data file characteristics are required?
The data file should be submitted in CSV (comma-separated values) format. This CSV format is compatible with Microsoft Excel. The file must be no larger than 15 MB and cannot exceed the maximum number of listing requests that the seller is allowed during a 24-hour period.
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What information is required in the data file?
Sellers must specify the action requested (add, revise, relist, end), ISBN or UPC eBay category ID, and normal eBay listing-related details such as listing format (Auction-style, Fixed Price) and seller features (Bold, etc.). For specific information on the data file format, please refer to the eBay File Exchange User Guide, which is accessible to eBay File Exchange sellers.
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Does the eBay File Exchange data file format work with other eBay selling tools?
At this time, the eBay File Exchange data file format cannot be used with the import function that is part of the other eBay seller tools.
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Where can I get the eBay File Exchange template?
Once you have an eBay File Exchange account, go to your account page to download and populate an eBay File Exchange template.
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How do I send eBay the data file?
You can upload your data files from your account page interactively or programmatically via scripts. Please see the eBay File Exchange User Guide for more information regarding these options.

Support and Feedback

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Where can I find more specific instructions about using eBay File Exchange?
Once you have an eBay File Exchange account, you can access the eBay File Exchange User Guide from your account page.
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Are there account representatives to support sellers using eBay File Exchange?
There are no account representatives for eBay File Exchange. Once you create your eBay File Exchange account, you will be able to access helpful and thorough product documentation.
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How can I provide feedback regarding eBay File Exchange?
Contact Customer Support on the eBay File Exchange Help page to send feedback.

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