eBay’s focus is on promoting policies that support small businesses and entrepreneurs and provide them economic opportunity. We are working to determine the impact of the new tariffs and border clearance requirements on our sellers and buyers and help them navigate these changes.
Most Recent Updates - for Canadian Buyers & Sellers
We want to keep you informed about what to expect and how we’re supporting our customers. Check back here for the most recent changes to the US tariffs and customs policy.
Tariffs, duties, and fees
Tariffs are taxes on imported goods of any value. A duty is the amount you pay. Duties are usually a percentage of the item’s price and include fees. These fees can be from the shipping provider (e.g. FedEx, UPS or DHL) or US Customs, and often range from $10-$30. Costs vary by country and may change as laws or policies are updated.
It’s important to note that eBay Money Back Guarantee doesn’t cover issues resulting from customs policy. Learn more.
What to expect as a Seller
To ensure a smooth cross-border shipping experience, we strongly recommend CA sellers take the following actions:
If you receive feedback from buyers related to customs delays or fees, and the item location for your listing is accurate, we will take care of it for you. For more details, check out our feedback policy page.
Stay updated on the latest regulations
Check back here or on the eBay Community for updates as they become available. We’re monitoring any delays that may impact international deliveries.
Helpful links
Here’s where you can find more information about carriers, CA Customs, and more.
FAQs
You can visit the Global Affairs Canada page for more information related to tariffs & HTS codes.
The country of manufacture is what will determine if the tariff is applied, and is based on where the item was produced.
eBay closely monitors delivery data to provide an accurate expected delivery date for your order at the time of purchase. While we do not currently anticipate any additional delays for shipments you can continue to check the eBay Canada or eBay US Community for updates.
Carriers will often collect any necessary customs, duties, or tariffs at the point of delivery - alongside brokerage fees or other potential surcharges. We recommend buyers check with the carrier to ensure the validity of the request and what options are available in order for you to collect your item.
In the event you refuse a package due to duties or shipping provider fees, eBay Money Back Guarantee won’t apply. You’re covered by eBay Money Back Guarantee if you’ve paid duties and fees and don’t receive your item, or if you receive an item that’s not as described.
In the event of border delays, we recommend first checking your item’s status through your Purchase history, and contacting your seller directly. If your item is returned at the border or significantly delayed, you may be entitled to a refund under the seller’s return policies or the eBay Money Back Guarantee. Start by reporting an item that has not yet arrived here. Please note that these protections may not apply in the event a buyer refuses to accept a package due to customs, duties, or tariffs.
We recommend tracking your order’s delivery status through your Purchase history. If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item.
While we urge patience as sellers navigate potential new hurdles at the border, you may be eligible for a refund if your item is significantly delayed or does not arrive.
If your expected delivery date has passed and you have yet to receive your item, start by letting your seller know. If the seller doesn't respond or if they can't resolve the problem, you may be eligible for eBay Money Back Guarantee.
Term | Definition | |
Tariff | A tax on goods imported from foreign countries paid by the buyer. | |
Duties | A broader term for fees charged on imported goods, which typically includes tariffs and other fees. These are generally based on type of good, value, and quantity. | |
Import | Bringing goods into a country from another country. | |
Export | Sending goods from one country to another. | |
Formal entry | The customs process of getting imported goods approved or cleared for delivery. | |
De minimis | Defines the limit below which imported goods won’t need to be charged duties and taxes. | |