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Getting help on eBay

There are several ways to get the help you need to make your eBay experience successful.

What it is

How to use it

Where to find it

Online help

Find the information you need.

Click the “Help” link at the top of the page.

eBay Explained

Get started with guided tours, interactive tutorials, and more.

Click the “Help” link at the top of the page, and select “Education Centre”

Community Help Boards

Communicate with other members and staff moderators to answer questions and solve problems.

Click the “Community” link at the top of the page, and select “Workshops/Discussion forums.”

Answer Centre

Ask questions, give or receive answers, and share information about eBay in this member-to-member forum.

Click the “Community” link at the top of the page, and select “Answer Centre.”

Live Help

Chat with Customer Support about your question.

Click the “Live Help” link at the top of the Home page to begin your chat session.

Email or Contact us

Send your question to Customer Support.

Click the “Help” link at the top of the page, and select “Contact Us.”

Technical issues

Find out how to resolve technical issues and error messages.

Click the “Help” link at the top of the page.  Search on “Error messages and technical issues.”

Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.