Help
Help
Search the Help pages
(Does not search for items or products)
 SearchTips

How to get your account back after a suspension

How to get your account back after a suspension

Follow these instructions to open the payment page.

  1. Go to My eBay.

  2. Click the Account tab.

  3. Click the One-time payment link in the section titled Payment methods for Seller Fees.

If your account is still suspended

Most accounts are automatically reinstated when you make a one-time payment of the amount due. If your account remains suspended after you pay:

  1. Make sure that your account is not suspended for another reason. Go to My eBay and check your messages.

  2. If there are no remaining issues on your account and you still have questions about your suspension, contact us to review the suspension.

If your automatic payment method has expired

Usually when accounts are suspended for non-payment it's because the automatic payment method the seller has on file is outdated or has been recently declined. Once you make a one-time payment on your account, consider updating your automatic payment method

The fine print

When your account is past due, you may be responsible for collection costs. If this happens, you’re billed a monthly finance charge of 1.5% or the highest amount permitted by applicable law, whichever amount is lower. This fee is charged each month on your invoice date.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.