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Contacting your seller


If you need to contact your seller, follow the steps below.  

Getting the seller's contact information

To contact your seller, you can use the Ask a question link.

  1. Click the Ask a question link near the bottom of the listing.

  2. On the Find Answers page, choose the topic that best fits your question, and look for your question in any Q&A that appears.

  3. If you can't find your question, under Did we answer your questions?, select No, I want to contact the seller, and then click the Continue button.

  4. On the Contact Seller page, enter your question in the space provided. Depending on the topic you selected in Step 2, you may be asked for additional information related to your question.

  5. Enter the verification code for security purposes, and click the Send button.

Note: Not all sellers accept questions before you buy an item, but all sellers will accept questions after you've bought an item.

To find the listing:
  1. Click My eBay at the top of most eBay pages.

  2. Click the Won link in the left column.

  3. Click the listing.

To request your seller's contact information:
  1. Click the Advanced search link at the top of most pages.

  2. Click the Find contact information link in the Members section on the left side of the page.

  3. Enter the seller's user ID and item number.

  4. Click the Search button.

Keeping your contact information current

Make sure we always have your current contact information, so sellers can contact you after you win or commit to buy an item. If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information.

Find out about changing your contact information

About your privacy

Because your privacy is important to us, you can request contact information only for members who are involved in your current or recent transactions.

Buyers can request contact information for a seller if they're:

  • An active bidder on a listing that hasn't ended yet

  • The winning buyer of an ended listing

Sellers can request contact information for:

  • An active bidder on a listing that hasn't ended yet

  • The winning buyer of an ended listing

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