|Set up your Q&A|
Buyers often have questions before, during, and after a sale. When they do, they click the Ask a question link in your listing. When buyers contact you directly, it's important for you to respond quickly and thoroughly. This keeps the buyer interested in your listing, saves you time, and you'll be more likely to get positive Feedback when the transaction is complete.
You also have the option of providing buyers Q&A made up of answers generated automatically from your listing, answers you create yourself, and stock answers about eBay policies.