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About your Seller Dashboard


Your Seller dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. The Seller dashboard is available to all sellers. The Detailed ratings section is available to sellers who've received 5 or more detailed seller ratings (DSRs).

Throughout the dashboard, you'll see three symbols that show your at-a-glance status in each performance category:

  • A green checkmark indicates that you are excelling and meeting the Top Rated requirement in that category. If you have green checkmarks in all categories, you are a Top Rated seller.

  • An orange flag icon gives you a heads up about something that could impact your seller performance standing, and you should work to improve your performance in that area.

  • A red alert icon means your performance is below standard in a certain area. Providing poor customer service that falls short of buyers' expectations is the usual reason a seller is rated as below standard.

Notifications

At the top of your Seller dashboard, you'll see notifications of all recent activity in your seller account.

Performance summary

The summary box shows your current seller level, and shows details for the different areas that make up your seller level. If you'd like to see your status for other countries within the seller standards program, click the drop-down box in the upper right of the summary box.

Your seller level

Your seller level is evaluated on the 20th of each month. The left toggle shows your current seller level and a snapshot of your performance on the day of your last evaluation. The right toggle shows your projected seller level, basically what it would be if your next evaluation occurred today. The projected seller level is updated daily. You can check your performance areas daily to see how you're doing and where you can improve. You can also click the trending data link to see more about your performance.

The three performance levels are:

  • Top Rated Seller

  • Above standard

  • Below standard

There are many advantages to qualifying for and maintaining Top Rated Seller status. As a Top Rated Seller, you get better placement of your listings (so more buyers see them), a 20% discount on final value fees, and a Top Rated badge displayed on eligible listings. You must meet all Top Rated requirements to qualify as a Top Rated Seller.

Make sure you don't fall below standard, because you could lose any search placement benefits, may have selling limits placed on your account, and could be restricted from selling on the site. If your rating is below standard in any category, then your overall seller status is below standard.

Underneath your seller level status, you can drill down to each of the sections that are taken into account to evaluate your seller level.

Transaction defect rate

In the transaction defect rate section of the projected tab, you'll see an overview of your performance for the following four areas:

  • Items and listings

  • Shipping and delivery

  • Neutral or negative feedback

  • Cancelled transactions

If any of these areas are at risk for affecting your seller defect rate, an orange flag appears next to it.

Valid Tracking

In the tracking section, you can see how you're doing with uploading a valid tracking number within handling time, and total tracking uploads. Uploading tracking information within your stated handling time is required for Top Rated Seller status and for certain seller protections, and is a great way for all sellers to provide excellent customer service. You can also create a report to see which transactions did not meet the tracking requirement.

Cases closed without seller resolution

The number of cases closed without seller resolution is an important indicator of seller performance. Many buyers who open cases never reach a point where they have an opportunity to leave Feedback or detailed seller ratings.

There are limits to the number of cases closed without seller resolution that a seller may have.

You can track your cases closed without seller resolution in your Seller Dashboard. Click the See cases link to get specific information about and take action on cases that might affect your seller status. You can also track all your eBay Money Back Guarantee cases in the Resolution Centre.

Transactions and sales

The Transaction section shows your total number of transactions and total dollar amount in sales. We only count successful transactions as those that did not have a cancellation request processed on the transaction, unless they had a defect.

Additional information you can find on the Seller dashboard:

  • Discounts and recommendations

    In the Discounts section, you can see your current discount and your Power Seller standing. In order to receive discounts, you must qualify as a Top Rated Seller and offer additional services in your listings. Below your discount details, you can see all of your active listings that qualify for a discount, and what you can do to qualify for Top Rated discounts on the rest of your listings.

  • Seller protection

    It's important to us to make sure eBay is safe and convenient for you as a seller. In this section, you'll see details of any action we've taken to protect you.

  • Your total sales history

    You can see your complete eBay selling history, including your total sales to date, your total transactions, and the date of your first eBay sale.

  • Additional reports

    In the left navigation pane, you'll find reports and tools you can use to track your performance in more detail and see where you can improve.

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