Your Seller Dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. It's available to all sellers who've received 10 or more detailed seller ratings (DSRs).
The Summary box provides a quick overview of how you're doing in the areas of Performance, Discount, Policy compliance, and Account status. If you're a PowerSeller, a box will tell you what level you have achieved (Silver, for example).
The highest performance rating is Top-rated seller. The next highest performance rating is PowerSeller .
There will be an alert icon if your current seller performance standing, such as Top-rated seller status, is at risk.
You'll also see an error icon if your performance is below standard. Customer service issues are the usual reasons a seller is rated as below standard. If your performance is below standard, your search visibility will be lower and you may also face selling limits.
Seller performance page
Click the Performance status button in the Summary box to see your Seller performance page.
The chart on the Seller performance page shows you:
Whether your seller performance is Top-rated, above standard, or below standard
Links to view your status in the countries that have the Top-rated seller program
A table that shows your current performance and your last evaluation by average rating and percentage of low detailed seller ratings (1s and 2s), and the required performance level
A link to view your 12-month trending data
Detailed seller ratings chart
The main Seller Dashboard page displays your detailed seller ratings chart, which shows your rating in these categories:
Shipping and handling charges
The detailed seller ratings chart also shows:
Your 3-month, 12-month and 30-day average in each category
Your percentage of low ratings (1s and 2s) in each category for the time period you select
A link to see your detailed seller ratings reports
Your 12-month average if you've had fewer than 400 transactions over the previous 3 calendar months
For 3-month and 12-month periods, detailed seller ratings include:
Only transactions with US buyers for ratings for US sellers
Repeat transactions from the same buyer; separate transactions are counted separately
To measure your ratings accurately, we count only 1 and 2 ratings if they come from 2 or more buyers in any evaluation period. If you have more than 400 transactions, 3 or more buyers must leave low detailed seller ratings before they are counted.
The chart is updated daily, so check your ratings frequently to determine where improved customer service can help you earn discounts and other benefits.
If you have fewer than 10 ratings in any category, you won't see an average rating or percentage.
You can run detailed seller ratings reports to find out how your ratings are affected by buyer location, the categories you sell in, shipping services, and other factors.
Your Seller Dashboard displays your limits and how close you are to them. Under the Monthly selling limits section, you'll see the maximum number of items you can sell per month as well as the maximum dollar value of sales per month (limited by whichever comes first). You'll also see a monthly summary of your selling activity that tells you the number and dollar value of items that have been sold, are currently listed, and can still be sold. Items that are listed but not yet sold count toward your limits.
Most sellers have limits on the number and total dollar value of the items they sell. These limits may be based on:
Feedback, detailed seller ratings, and history of eBay Buyer Protection cases
The types of items being sold. Certain electronic and fashion items are limited.
Learn more about limits on seller activity.
You'll see a red alert at the bottom of the Monthly selling limits section once you've reached a limit, letting you know you won't be able to sell more items in the current month. If your seller performance is good, you may be able to increase your limits.
Performance standards and benefits
Requirements for all sellers
Your Seller Dashboard includes information on whether you're meeting our seller performance standards.
If you don't meet these standards, click the view your performance link on the Seller Performance page for tips on how to improve your ratings.
PowerSellers and Top-rated sellers
PowerSellers must meet higher requirements than other sellers. They also receive priority customer support, promotional offers, and other benefits. Learn more about becoming a PowerSeller.
Top-rated sellers are among the highest achieving sellers on eBay. Designated by a badge on their listings, Top-rated sellers enjoy increased visibility for listings in Best Match searches, fee discounts, and more. Learn more about becoming a Top-rated seller.
Checking your policy compliance
The policy compliance summary rates how well you're following eBay rules and policies in your selling, and alerts you to any account or listing policy violations.
When you receive a high policy compliance rating, your selling generally follows eBay policies.
If you receive a low rating, you've violated one or more eBay policies.
Click the Policy compliance button to find out:
What policies you have violated
Possible restrictions resulting from violations
Steps you need to take to correct violations
The length of time the violation will remain on your account (if available)
Links to specific policies to help you understand them and avoid violations in the future
Important: If you violate certain high-severity policies, such as shill bidding, Feedback manipulation, or counterfeiting, your account can be limited without warning even if you have a high policy compliance rating. See eBay's rules for sellers and rules and policies to help create a safe, fair, and enjoyable trading environment for all eBay members. Understanding and following eBay's rules will help you avoid limits on your account.
Checking your account status
Check this part of your Seller Dashboard for a quick overview of your account status or to view or pay your current invoice. This page also provides alerts and links to manage problems with your account.
Your lifetime transactions
The main Seller Dashboard page displays your complete selling history on eBay, including your total sales to date, your total transactions, and the date of your first eBay sale.