Your Seller Dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. The Seller Dashboard is available to all sellers who've received 10 or more detailed seller ratings (DSRs).
The Summary box provides a quick overview of how you're doing in the areas of Performance, Discount, and Account status. If you're a PowerSeller, a box tells you what level you have achieved (Silver, for example).
The highest performance rating is Top-rated seller. The next highest performance rating is PowerSeller .
An alert icon lets you know if your current seller performance standing, such as Top-rated seller status, is at risk.
An error icon lets you know if your performance is below standard. Giving buyers poor customer service is the usual reason a seller is rated as below standard. If your performance is below standard, your search visibility is lower and you may also face selling limits.
Seller performance page
status in the Summary box to see your Seller performance page.
There are 2 tabs available on the Seller performance page—Daily performance and Last evaluation. The Daily performance tab lets you see if you're on track to meet the requirements for a particular performance rating at the next evaluation period. The Last evaluation tab shows your performance during the last evaluation period.
From either tab, click on Top Rated, Above standard, or Standard to see how your performance compares to the requirements for that seller status.
The chart on the Seller performance page shows you:
Whether your seller performance is Top-rated, above standard, or below standard
Links to view your status in the countries that have the Top-rated seller program
A table that shows your current performance and your last evaluation by average rating and percentage of low detailed seller ratings (1s and 2s), and the required performance level
A link to view your 12-month trending data
Detailed seller ratings chart
The main Seller Dashboard page displays your detailed seller ratings chart, showing your rating in these categories:
Shipping and handling charges
The detailed seller ratings chart also shows:
Your 3-month, 12-month and 30-day average in each category
Your percentage of low ratings (1s and 2s) in each category for the time period you select
A link to see your detailed seller ratings reports
Your 12-month average if you've had fewer than 400 transactions over the previous 3 calendar months
For 3-month and 12-month periods, detailed seller ratings include:
Only transactions with US buyers for ratings for US sellers
Repeat transactions from the same buyer; separate transactions are counted separately
To measure your ratings accurately, we count only 1 and 2 ratings if they come from 2 or more buyers in any evaluation period. If you have more than 400 transactions, 3 or more buyers must leave low detailed seller ratings before they are counted.
The chart is updated daily, so check your ratings frequently to determine where improved customer service can help you earn discounts and other benefits.
If you have fewer than 10 ratings in any category, you won't see an average rating or percentage.
You can run detailed seller ratings reports to find out how your ratings are affected by buyer location, the categories you sell in, shipping services, and other factors.
Your Seller Dashboard displays your limits and how close you are to meeting them. Under the Monthly selling limits section, you can see the maximum number of items you can sell per month as well as the maximum dollar value of sales per month (limited by whichever comes first). You can also see a monthly summary of your selling activity that tells you the number and dollar value of items that have been sold, are currently listed, and can still be sold. Items that are listed but not yet sold count toward your limits.
Most sellers have limits on the number and total dollar value of the items they sell. These limits may be based on:
Feedback, detailed seller ratings, and history of eBay Buyer Protection cases
The types of items being sold. Certain electronic and fashion items are limited.
Learn more about limits on seller activity.
Once you've reached a limit, you'll see a red alert at the bottom of the Monthly selling limits section. This lets you know you won't be able to sell more items in the current month. If your seller performance is good, you may be able to increase your limits.
Performance standards and benefits
Requirements for all sellers
Your Seller Dashboard includes information on whether you're meeting our seller performance standards.
If you don't meet these standards, click the view your performance link on the Seller Performance page for tips on how to improve your ratings.
PowerSellers and Top-rated sellers
PowerSellers must meet more requirements than other sellers. They also receive priority customer support, promotional offers and other benefits. Learn more about becoming a PowerSeller.
Top-rated sellers are among the highest achieving sellers on eBay. Designated by a badge on their listings, Top-rated sellers enjoy increased visibility for listings in Best Match searches, fee discounts, and more. Learn more about becoming a Top-rated seller.
Checking your account status
The account status area in your Seller Dashboard gives you a quick overview of your account status and lets you view or pay your current invoice. This page also provides alerts and links to manage any issues with your account.
Your lifetime transactions
The main Seller Dashboard page displays your complete selling history on eBay, including your total sales to date, your total transactions, and the date of your first eBay sale.