Browse.
Buy.
Carefree.
Whatever you’re buying—large or small, new or refurbished—eBay offers many ways to ensure you get exactly what you want.
Get the item you ordered or your money back—it’s that simple.
Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Follow these steps to get your refund.
Contact Your Seller
If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history, and reach out to your seller within 30 days from the actual delivery date or the estimated delivery date.
Not resolved? Let us know.
If you’ve talked to your seller and the issue still isn’t resolved after 3 business days, contact us.
We’ll get your money back. Fast.
You can count on hearing from us within 48 hours. If the item didn't arrive, didn't match the description or you didn't get your refund after returning the item, you will receive your money back.
Need to Return an Item?
It’s easy to do on eBay.
Whatever you’re looking for, millions of items on eBay are returnable. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return.
Start Your Return
Select the item you want to return in your purchase history on My eBay.
Ship the Item Back
If the seller asks, send the item back as soon as possible using their preferred return method.
Receive Your Refund
If the seller doesn’t refund your money, ask eBay to step in and help.
eBay
Customer Service
Have a question? Need to resolve an issue? We’re here to help! Customer service is available seven days a week.
