eBay Live FAQs

What is eBay Live?

eBay Live is a highly interactive live stream shopping experience. This real-time platform allows eBay buyers to shop curated live stream events, hosted by their favourite influencers, brands, and sellers. Visit the eBay Live Hub for more information.

Do I need an eBay account to participate on eBay Live?

Yes, you’ll need to be signed into your eBay account before you can interact with an eBay Live event. Currently, the experience is available to users on eBay.ca. 

Where can I find and join eBay Live events?

Check out the eBay Live Hub for a schedule of upcoming eBay Live events. You can set an in-app reminder or scan an event’s QR code to access an eBay Live event. You can also follow your favourite sellers to be notified when they go live.

For reminders about upcoming eBay Live events, enable push notifications from eBay in your account settings in the eBay App by following the step by step directions below:

Open the eBay App and make sure you are logged into your eBay account. Once logged in, navigate to My eBay > Settings > Notifications > Recommendations and Rewards and turn on General Promotions.

To receive important updates about live events you've registered for or items purchased prior to a stream, go to My eBay > Settings > Notifications > Shopping Updates and enable eBay Live.

Where can I find and purchase card break spots on eBay and eBay Live?

To join a card break, simply visit eBay Live and browse for upcoming breaks. To learn more about breaks on eBay visit the breaks page. 

Will my eBay Live activity be public?

Yes, your username and eBay Live activity will be viewable to all livestream attendees. It’s possible that the livestream could be recorded or used by eBay or other users.

How can I report content on eBay Live? 

You can report content on eBay Live by using the Report Content functionality within a live stream. To report content, select the three vertical dots in the top right corner or click the question mark icon in the bottom right corner of the eBay Live Hub page.

How can I appeal for removed or blocked content?

If your content has been removed by eBay and you believe this was done in error, please contact reportaconcern@ebay.com to submit an appeal by providing the following information:

• Your eBay User ID; 
• eBay Live event where your content was removed (i.e., Event name);
• What content has been removed; and
• The reason for the appeal (including any supporting documentation).

Which listing formats are available for purchase on eBay Live?

Sellers can choose to list their items as fixed-price listings (Buy It Now) or as auction listings. 

How do auctions work on eBay Live? What are extended auctions (also known as or “soft-close auctions”)?

Sellers on eBay Live can list items as auctions, which allow buyers to place bids until the auction ends. There are two types of auctions:

1. Standard Auctions: These run for a fixed duration. Once the auction timer reaches zero, the highest bidder at that moment wins the item. 
2. Extended Auctions: If enabled by the seller, extended auctions add extra time when and if bidding activity occurs near the scheduled end time. If a bid is placed within the last 5 seconds, the timer resets to 10 seconds. This continues until no more bids are placed in the final 5 seconds, ensuring all interested buyers have a fair chance to bid.

During the live auction, the highest bid and bidder’s username will be displayed just above the comments section. The winning bidder will be automatically charged the end price for the item and shipping cost and receive an in-app notification and a message in their eBay inbox.

What are the eBay Live auction bid increments?

Payments & Bids

Payment must be completed through the normal checkout process in accordance with eBay policy

How do I place a bid during an eBay Live event?

Before placing a bid on eBay Live, participants must first provide payment and shipping details. eBay Live participants can bid on the items showcased in the event by swiping the blue Bid slider to the right.

Placing a bid authorizes eBay to automatically process your payment for the item and related costs if you win. All bids are final and cannot be retracted. Canceled orders will be reviewed case by case. 

How do I know if I won an eBay Live Auction?

The winning bidder will receive a notification and a message in their eBay inbox. eBay will automatically process payment for the item and related costs. If payment fails, payment must be completed through the normal checkout process in accordance with eBay policy.

Why can’t I bid during a live event? 

• Account restrictions: Your account may have buying or seller restrictions that make you ineligible to bid in live auctions.
• Missing address: You may not have a valid address on file.
• Missing payment method: You do not have a valid payment method on file.

Is eBay Live offered to residents of Quebec?

No. At this time, eBay Live is not available to residents of Quebec 

Bid cancellations

Remember, a bid is a binding contract. When you bid on an item in an auction, you're committing to buy it if you win.

Bidding restrictions

What are some recommended practices to avoid bidding restrictions?

• Only bid on or buy items you plan to pay for 
• Pay for items as soon as the auction is ended and you are the winning bidder
• Improve your feedback profile by leaving feedback for sellers
• Establish a buying history by purchasing items that require immediate payment

Learn more about buying restrictions and seller-controlled restrictions here [Buying limits and restrictions | eBay].

eMBG

You may still be covered by eBay Money Back Guarantee if you receive an item that is different from what was described in the listing. For more information visit the eMBG page.

Privacy

You may request a copy of the personal data we hold about you in connection with eBay Live at any time by contacting us at reportaconcern@ebay.com.

You may also request the deletion of personal data collected in connection with your use of eBay Live. We will delete this data unless we are legally required or permitted to retain it for specific purposes, as outlined in our User Privacy Notice.

How can I sell on eBay Live?

eBay Live is currently in beta with select sellers. Please fill out an eBay Live Seller Interest Form if you’d like to host an eBay Live event, and we’ll notify you as soon as you’re eligible to start selling live.