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Managing your account

Your account is your identity on eBay. You use your account to buy, sell, communicate with eBay members, and leave Feedback for eBay buyers and sellers.

You may sign in using your username or the email address associated with your eBay account.

Solve a problem

On the Forgot your username? page, enter your email address, and then click the Continue button. We'll send your username to your email address.
On the Forgot your password? page, enter your username, and then click the Continue button. Follow the instructions for resetting your password.
Make sure the email address listed in your eBay account is correct. If you have a spam filter, see if the email ended up in your junk mail folder. If the problem continues, contact us.
Confirm that the email was sent from eBay by checking your messages in My eBay. Learn more about suspended accounts and how to tell if an email is really from eBay.
Confirm the request was sent from eBay by signing in to My eBay and checking your messages. Read more about how to tell if an email is really from eBay and solving credit card problems.
We'll work with you to ensure that your account is secure. If you're able to sign in, change your password and your secret question. If you can't sign in, contact us. Learn more about securing your account.

Help topics


Using My eBay
Manage your buying and selling activity, email messages, and personal account information.

Using Messages in My eBay
Receive email messages from us, or communicate with other eBay members.

Customizing My eBay
Design your views in My eBay the way you like them.

Using AdChoice
Choose whether to receive customized advertising on eBay and other sites.

Managing your PayPal account
Maintain your account information and bank or credit card information.

Making changes

Changing your account information
Easily change your username, mailing address, or other account information.

Changing your password
Change your password every 30-60 days, or if you think someone's used your account.

Changing your username
You can change your username once every 30 days.

Changing your communication preferences
Choose how and when you're notified about your buying and selling activity, and which (if any) newsletters and promotions you want to receive.

Getting alerts about items
Find out how you can get alerts on your smartphone or through the instant messaging (IM) software on your computer.

Closing your account
We're sorry if you want to close your account. Please contact us if there's something we can do to help you resolve any problems.

Problems with your account

Reinstating your account
If your account was suspended because of an overdue payment, here's how you can reactivate it.

Suspended accounts
We'll suspend an account for serious violations of our rules and policies, or non-payment of fees.

Technical issues

Resolving errors and technical issues
Get solutions to common error messages.

Managing cookies
You can choose to accept or delete cookies.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.