- Improve your packaging to prevent damage in shipment.
- Inspect refurbished and used items more closely for hidden defects and damage. Call these out clearly in your listing description and photos.
Take Action on Returns
Low return rates can improve buyer confidence and increase sales. Learn how to reduce your returns with our tips.
6 Ways to Reduce Returns
Return Type: Item Not as Described
- Ensure new items are described accurately, sealed, and are in their original packaging.
- Inspect refurbished and used items more closely for hidden defects and damage. Call these out clearly in your listing description and photos.
- Remove products with high rates of manufacturing flaws from your inventory.
- Inspect packages more closely to ensure all items ordered are included and correct.
- Check open box items to ensure all components are present and function as expected.
- Use checklists for items with many parts, or for multiple items in a combined shipment.
- Inspect packages more closely to ensure all items ordered are included and correct.
- Check open box items to ensure all components are correct.
- Use checklists for items with many parts, or for multiple items in a combined shipment.
- It is illegal to sell counterfeits, fakes, or replicas of brand name items. We don’t allow these to be sold on eBay. Please refer to our policy on counterfeit and replica items.
- Misusing brand names and keywords to manipulate search results can also result in false buyer expectations. Don't make comparisons or reference brands that aren't the same brand you're selling.
- Clearly and accurately describe your items and return policies.
- Use lots of high-quality photos and item specifics in your listings to set the right buyer expectations. Photos help buyers to see exactly what they're getting as well as specific details they may be looking for.
- When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like colour.
- Specify your item’s condition using structured specifics and ensure the selected condition is accurate and consistent with the rest of the item description.