Shipping Rate Tables

Gain more control, charge more accurate rates, and ensure that you’re not paying out-of-pocket for shipping costs with shipping rate tables.

Sell More

Buyers like fast and free shipping. In fact, 60% of shoppers will choose an item that ships for free.* Use rate tables to increase your chance of selling by offering free shipping to some areas while adding shipping surcharges to others. With shipping rate tables, you have total flexibility.

Increase Profits

Get full control over your domestic shipping, reduce your average shipping costs, and increase your profits. By using rate tables, you no longer have to offer free shipping to areas with high shipping costs. Offer more competitive pricing in addition to free shipping, increase sales, and make more in profit.

Invest less than 30 minutes

Create a rate table, link new and existing listings to it, and see how you can save.

 

What are shipping rate tables?

Shipping rate tables divide Canada into 21 distinct urban and rural shipping zones, allowing you to set your own specific shipping rates for each zone.

The rates in your tables are determined by you, and work in conjunction with the existing shipping services in your listings. Once you've configured your shipping rate tables, your buyers will automatically see shipping rates based on their location within Canada.

Map of Canada

Why set up a shipping rate table?

Canada is the second largest country in the world, yet over 80% of the population live in just a few major urban cities. Shipping rate tables provide you with the flexibility to offer free shipping to certain areas with the most domestic buyers without having to worry about paying higher shipping costs to other parts of the country.

Shipping rate tables are a win-win for sellers: you can provide more competitive pricing and shipping rates to buyers, while at the same time reducing the overall cost of doing business on eBay.

How shipping rate tables work

To make it easier for you to charge for shipping more accurately, eBay has divided Canadian shipping destinations into 5 regions, each of which contains one or more provinces. Each province is further broken down into urban and rural zones, based on postal code.

You can define a single specific shipping charge for an area as granular as a single zone in one province and region, or extend it across multiple provinces and regions—it's up to you. Here's a look at how we've organized shipping destinations within Canada:

Region

Province

Zone

Northern Canada

Northwest Territories

All

Yukon

All

Nunavut

All

Atlantic Canada

Newfoundland & Labrador

Urban Newfoundland

Rural Newfoundland

Nova Scotia

Urban Nova Scotia

Rural Nova Scotia

New Brunswick

All

Prince Edward Island

All

Central Canada

Ontario

Urban Ontario

Rural Ontario

Quebec

Urban Quebec

Rural Quebec

Prairies

Alberta

Urban Alberta

Rural Alberta

Saskatchewan

Urban Saskatchewan

Rural Saskatchewan

Manitoba

Urban Manitoba

Rural Manitoba

West Coast

British Columbia

Urban British Columbia

Rural British Columbia

Shipping rate tables work in conjunction with your listings

You'll still need to add information about your shipping charges to your listings. The Shipping details section of the listing flow will be your starting point for charging the right price for shipping, and the type of rate table you use will determine where the information for your shipping charges comes from.


Rate table example

Here's how it works: When you choose a rate table to link to your listing and then select a shipping service from the Expedited, Standard, or Economy options, eBay will pull additional shipping charge information from the corresponding services in your rate table.

The way your shipping charges are calculated depends on the type of rate table you've chosen. Here are some examples that illustrate each method:

 
  • By item

    Setting your shipping rate table up to charge by item allows you to specify a flat rate shipping cost that buyers in the selected regions, provinces, and/or zones will pay instead of the shipping charges in the Shipping details section of your listing. In short, setting up a 'by item' shipping rate table will override the information in your listing for the areas you've specified in your rate table. For areas for which you don't specify a rate in your 'by item' rate table, the shipping charge in your listing will apply.


    Rate table example

    Example:

    • In your listing, you specify a $2 flat rate shipping charge.
    • Your 'by item' rate table charges buyers in any urban area $0, and buyers in any rural area $5.
    • A buyer in a rural area purchases one item from you.
    • eBay will calculate the buyer's shipping total as follows: $2 (listing), which is overridden by your rate table shipping charge for rural areas, $5.
    • The total shipping charge for this buyer is $5.
  • By weight

    When you set shipping rates by weight, you can set up a shipping cost that's charged per kilogram, calculated based on the weight of your item as provided at the time of listing. Setting up a 'by weight' shipping table will override the information you put in your listing for the areas you've specified in your rate table. For areas for which you don't specify a rate in your 'by weight' rate table, the shipping charge in your listing will apply.


    Rate table example

    Example:

    • In your listing, you specify free shipping.
    • Your 'by weight' rate table specifies free shipping for all provinces except YK, NT, and NU. For these provinces, you charge a $2 per kilogram fee.
    • A buyer in Northwest Territories purchases a 25kg item from you.
    • eBay will calculate the buyer's shipping total as follows: $0 (listing), which is overridden by your rate table shipping charge for NT, $2 x 25kg.
    • The total shipping charge for this buyer is $50.
  • By surcharge

    You can specify a shipping surcharge in your rate table to charge buyers in certain areas an amount in addition to the shipping cost you specify in your listing. Unlike 'by item' or 'by weight' shipping rate tables, the surcharges in a 'surcharge' rate table will be applied in addition to the charges you set in your listing.


    Rate table example

    Example:

    • In your listing, you specify a $5 shipping charge.
    • Your 'surcharge' rate table specifies free shipping for all provinces except Ontario and Quebec. For these provinces, you charge a $10 surcharge.
    • A buyer in Ontario purchases an item from you.
    • eBay will calculate the buyer's shipping total as follows: $5 (listing), on top of which your rate table's $10 surcharge for Ontario is applied.
    • The total shipping charge for this buyer is $15.


Before you start

Before you set up your shipping rate tables, you should have the following information about your business on hand:

  1. Review and identify where most of your buyers live. These are the areas for which you'd ideally offer free shipping.

  2. For the remaining regions, provinces, and zones where you want to apply paid shipping rates, find the average shipping costs. You can use the Canada Post Rate Calculator. To get an average for each area, take a few postal codes for each area and calculate the shipping cost to your warehouse or other point of origin.

    Note: If you sell items that vary in weight or dimension, you can categorize your items based on weight and create a rate table for each weight category. For example, if you sell smartphones (0.5kg), tablets (0.6kg), laptops (2kg) and desktop computers (2.5kg), you can create two rate tables: one for smartphones and tablets, and another for laptops and desktop computers.

  3. Decide which type of rate table you'd like to create. You need at least one rate table to get started, but you can create up to 40 different rate tables.

    Note: If you leave a region, province, or zone blank in a rate table, the default shipping cost in your listing(s) will be shown to buyers in that area. The best practice is to set your shipping preference in the listing to free shipping and then use a rate table to add a shipping cost for each area where you'd like to apply paid shipping.

  4. Link the rate table you created to one or more listings.

Example

A seller based in Montreal sells computers and accessories. Their inventory includes:

  • Small and light adapters and cables
  • Laptops
  • Desktops
  • Large-screen monitors

In order to set up their rate tables, the seller identifies that most of their sales come from buyers in Ontario and Quebec. They get some orders from Atlantic Canada, and a few orders from Western and Northern Canada.

Without rate tables, this seller has calculated an average shipping cost for the entire country for each of their products. The average shipping cost for a laptop is about $25. Shipping to most of their buyers in Ontario and Quebec costs them $15.

By using rate tables, this seller can optimize the shipping cost so that buyers in each region pay the actual cost: buyers in Ontario pay $15, while buyers in Northern Canada pay $30. Alternatively, knowing that free shipping is a strong conversion trigger for buyers, this seller can offer free shipping to buyers in Ontario and Quebec to maximize sales in these key regions.

As this seller's items vary in size and weight, they can create multiple shipping rate tables that address each type of item:

  • Adapters and cables: Since these items are light and small, the shipping costs don't vary much. The seller can create a Surcharge rate table that adds an additional flat fee of $5 to buyers outside of Ontario and Quebec. Below is an example of this rate table.

    Since this seller only ships their items with Expedited services (has tracking and ships quickly), they only need to specify shipping rates for Expedited in their rate table.

    Note:This seller sets the default shipping cost in the listing to free shipping.

  • Rate table example


  • Laptops: Most laptops are similar in size, packaging, and weight, so this seller can create one rate table for all of the laptops they sell. While most of their buyers are in Ontario and Quebec, this seller chooses to offer free shipping to all buyers in Urban zones, since the shipping cost is relatively similar. With this approach, not only do they make their items more appealing to buyers in Ontario and Quebec, they also increase their chances of selling for other highly-populated urban areas in the country.

  • Rate table example


Set up your shipping rate tables

To get started, simply follow the steps below.

 
  • 1. Opt in to shipping rate tables

    From My eBay:

    1. Go to Summary.
    2. Select the Account tab.
    3. From the menu on the left side of the page, select Site Preferences.
    4. Scroll down to Shipping Preferences and select Show to expand the section.
    5. Select the Edit link to the right of Use shipping rate tables.

    6. Screenshot

    7. You'll be taken to the Shipping rate tables page, where you can create your first rate table by following the instructions in the next step.
  • 2. Create your shipping rate table

    To start setting up your rate table, make sure you've first completed the steps above. At the top of the Shipping rate tables page, you're presented with options to help configure your rate table. Here's what they mean:

    Screenshot

    Rate table
    If you're trying to edit a rate table you created previously, select it from this drop-down menu to load it.

    Set shipping rates by
    This menu option allows you to set shipping rates by Item, Weight, or Surcharge—see below for more details:

    Set shipping rates by Item
    This option allows you to specify a flat rate shipping cost for buyers in a particular region, province, and/or zone. The charges you set in a 'by item' rate table will override the shipping cost in your listing for all regions, provinces, and/or zones specified in your rate table. Areas for which you have not specified a 'by item' charge will be charged according to the shipping cost in your listing.

    Set shipping rates by Weight
    This option allows you to set a shipping rate that's charged per kilogram and calculated based on the weight of the item provided at the time of listing. The charges you set in a 'by weight' rate table will override the shipping cost in your listing for all regions, provinces, and/or zones specified in your rate table. Areas for which you have not specified a 'by item' charge will be charged according to the shipping cost in your listing. Buyers who view items with a weight surcharge will see only the total shipping cost, and not the calculations.

    Set shipping rates by Surcharge
    This option allows you to charge buyers in certain regions, provinces, and/or zones an amount in addition to the shipping cost specified in your listing. Areas for which you have not specified a surcharge in your rate table will be charged only the shipping cost in your listing. Buyers who view items with a surcharge see only the total shipping cost, and not the calculations.

    Create new
    You'll choose one of two options from this drop-down menu: Domestic rate table, which will allow you to create a new shipping rate table for domestic shipments; and International rate table, which will allow you to specify which countries around the world you're willing to ship to.

    Table name
    Enter a name for your rate table that will help you identify it later.

    Follow the steps below to complete the first part of creating your shipping rate table:

    1. If this is your first table, you can skip the Rate table drop-down menu. If you want to edit an existing rate table, select the table name to load it.
    2. From the Set shipping rates by menu, select an option.

    3. Screenshot

    4. From Create new, select Domestic rate table.
    5. In Table name, type a short name that will help you identify your table later when you want to link it to a listing, or make changes to it.
  • 3. Set your shipping rates

    The next steps in setting up your rate table depend on how you chose to set up your shipping rates in Step 2, above. Depending on what you chose, follow the steps below to set up your rate table by Item, Weight, or Surcharge:

    Set posting rates by Item

    Setting shipping rates by Item will apply a flat shipping rate to the regions, provinces, and/or zones you specify. These rates will override the shipping charge in your listing for all regions, provinces, and/or zones specified in your rate table. Areas for which you have not specified a 'by item' charge in your rate table will be charged according to the shipping cost in your listing.

    1. For either Expedited, Standard, or Economy, select Add regions/provinces/zones.
    2. Expand regions to view which provinces they include by selecting the arrow to the right of the region.
    3. You can add one or more provinces to your rate table by checking the box beside it, or you can further expand each province into zones by selecting the plus sign.
    4. You can select one or more zones by checking the box beside it.

    5. Screenshot

    6. Once you have selected the regions, provinces, and zones you want included in this rate, select Save.
    7. The provinces, regions, and zones you selected now appear in the table under the Region column.
    8. Repeat steps 1-6 for each shipping service for which you’d like to add a rate table (Expedited, Standard, and/or Economy).
    9. To set a price, select the Cost column and type an amount. Note: If you wish to offer free shipping to these areas, type "0" in the Cost column—don’t leave it empty.

    10. Screenshot

    11. Continue to add additional regions, provinces, or zones until you’re finished. If you make a mistake, you can delete a specific rate by selecting the trash can icon in the Delete column.
    12. Once you’re finished adding areas to and specifying rates for the shipping services you wish to offer, select Save to save and activate your rate table. The changes will take place immediately, and will be applied to all new and existing listings.

    13. Screenshot

    14. Select I’m done to exit the Shipping rate tables page.

    Set shipping rates by Weight

    Setting shipping rates by Weight will apply an additional cost that's charged per kilogram for shipments to the regions, provinces, or zones you specify. The charges you set in a 'by weight' rate table will override the shipping cost in your listing for all regions, provinces, and/or zones specified in your rate table. Areas for which you have not specified a 'by weight' charge will be charged according to the shipping cost in your listing.

    1. For either Expedited, Standard, or Economy, select Add regions/provinces/zones.
    2. Expand regions to view which provinces they include by selecting the arrow to the right of the region.
    3. You can add one or more provinces to your rate table by checking the box beside it, or you can further expand each province into zones by selecting the plus sign.
    4. You can select one or more zones by checking the box beside it.

    5. Screenshot

    6. Once you have selected the regions, provinces, and zones you want included in this rate, select Save.
    7. The provinces, regions, and zones you selected now appear in the table under the Region column.
    8. Repeat steps 1-6 for each shipping service for which you’d like to add a rate table.
    9. To set a price, select the Cost column and type an amount. Note: If you wish to offer free shipping to these areas, type "0" in the Cost column—don’t leave it empty.

    10. Screenshot

    11. To add a surcharge, select the +per kilogram column and enter the cost. Note: The minimum amount that can be added is set to 1kg.

    12. Screenshot

    13. Continue to add additional regions, provinces, or zones until you’re finished. If you make a mistake, you can delete a specific rate by selecting the trash can icon in the Delete column.
    14. Once you’re finished adding areas to and specifying weight surcharges for the shipping services you wish to offer, select Save to save and activate your rate table. The changes will take place immediately, and will be applied to all new and existing listings.

    15. Screenshot

    16. Select I’m done to exit the Shipping rate tables page.

    Set posting rates by Surcharge

    Setting shipping rates by surcharge will apply a surcharge to the regions, provinces, and/or zones you specify. The charges you set in a surcharge rate table will be applied in addition to the shipping cost in your listing for all regions, provinces, and/or zones specified in your rate table. Areas for which you have not specified a surcharge will be charged according to the shipping cost in your listing.

    1. For either Expedited, Standard, or Economy, select Add regions/provinces/zones.
    2. Expand regions to view which provinces they include by selecting the arrow to the right of the region.
    3. You can add one or more provinces to your rate table by checking the box beside it, or you can further expand each province into zones by selecting the plus sign.
    4. You can select one or more zones by checking the box beside it.

    5. Screenshot

    6. Once you have selected the regions, provinces, and zones you want included in this rate, select Save.
    7. The provinces, regions, and zones you selected now appear in the table under the Region column.
    8. To set a surcharge amount, select the Specified express/standard rate + column and enter the amount.

    9. Screenshot

    10. Continue to add additional regions, provinces, or zones until you're finished. If you make a mistake, you can delete a specific rate by selecting the trash can icon in the Delete column.
    11. Once you're finished adding areas to and specifying rates for the shipping services you wish to offer, select Save to save and activate your rate table. The changes will take place immediately, and will be applied to all new and existing listings.

    12. Screenshot

    13. Select I'm done to exit the Shipping rate tables page.
  • 4. Connect a shipping rate to your listing

    The method you use to connect your listings to a rate table depends on whether or not you have enabled the use of Business Policies on your account.

    Business Policies are not enabled

    Link to a listing individually (within the listing flow)

    Once you've created at least one shipping rate table, you'll see the option to use it in your listings appear when you select Flat rate shipping during the listing flow. Here's what to do next:

    1. In the Shipping details section, select Flat: Same cost to all buyers from the drop-down menu.

    2. Screenshot

    3. A new drop-down menu containing a list of the rate tables you've created will appear. Select the name of the rate table you want to link to your listing.

    4. Screenshot

    5. If you'd like to view the details of the rate table you chose, select View. If you want to create a new one, select Create. Either one of these actions will open the Shipping rate tables page in a new window—you won't lose the information you've entered in your listing.
    6. Fill out the rest of the information in the listing flow, and list your item.

    Link to listings in bulk

    From Seller Hub:

    1. Choose the Listings tab and select Active.
    2. Tick the box beside each listing you wish to link a rate table to.
    3. Select the Edit button and choose Edit all [number of listings] listings from the drop-down menu.
    4. On the next screen, select all of your drafts by ticking the checkbox.
    5. Open the Edit fields button and select Shipping (domestic).
    6. Ensure that shipping is set to Flat, tick the Use rate table box, and choose a rate table to link to these listings.
    7. Select Save and close.
    8. Select Submit changes to apply your changes.

    Note: When using this method, you can only link one rate table at a time to the listings you select. If you wish to link more than one rate table to your listings, you'll have to select and link each group of listings separately.

    Business Policies are enabled

    The option to link a listing to a rate table only appears in your Shipping Policies, under Business Policies. To do so, you can either create a new policy, or revise your existing Shipping Policies. Once you have created your new Shipping Policy, then you can link your new or existing listings to a rate table, either individually or in bulk. Here's how:

    Creating a new Shipping Policy with rate tables

    1. From My eBay, select the Account tab.
    2. Choose Business policies. If you don't see this option, you may need to opt in.
    3. Select the Create policy button, then select Shipping.
    4. Fill out any required information.
    5. Near the bottom of the page, tick the box next to Apply domestic shipping rate table.
    6. Select a rate table, then select Save to apply your changes.

    Link to a listing individually (within the listing flow)

    1. In the listing flow, under Shipping Details, you will see "Business Policies". From the Shipping policy" drop-down, select the policy that is linked to a rate table.

    2. Screenshot

    3. If you'd like to view the details of the rate table you chose, select View. If you want to create a new one, select Create. Either of these actions will open the Shipping rate tables page in a new window—you won't lose the information you've entered in your listing.

    Link to listings in bulk

    From Seller Hub:

    1. Choose the Listings tab and select Active.
    2. Tick the box beside each listing you wish to link a rate table to.
    3. Select the Edit button and choose Edit all [number of listings] listings from the drop-down menu.
    4. On the next screen, select all of your drafts by ticking the checkbox.
    5. Open the Edit fields button and select Shipping policy.

    6. Screenshot

    7. In the Edit business policies overlay screen, select the drop-down menu under Shipping Policy and select Change to.

    8. Screenshot

    9. Select the Shipping Policy you created that is linked to a rate table.
    10. Select Save and Close.
      Note: When using this method, you can only link one rate table at a time to the listings you select. If you wish to link more than one rate table to your listings, you'll have to select and link each group of listings separately.


Shipping Rate Tables FAQ

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