eBay Labels can save you time and money

eBay Labels is a new on-platform label printing solution that helps you easily manage your shipping label needs on eBay without having to create individual accounts with shipping couriers. Printing shipping labels on eBay is as easy as a few simple steps.

The benefits of eBay Labels

Convenience

Convenience

Address information and shipment details are automatically pre-populated when you print labels on eBay. Additionally, the tracking number is automatically added to your eBay orders, once you have printed your labels.

Efficiency

Efficiency

Save time on generating shipping labels for multiple orders by printing labels in bulk. Just select all your orders in My eBay or Seller Hub, and click “Print shipping label”.

Savings

Savings

Print your shipping labels in the comfort of your home and save on your shipping costs compared to the retail rates you’d pay at a post office.

Global Shipping Centre

Use eBay Labels.
It’s easy.

After you sell an item, go to the “Sold” section in My eBay. If you use Seller Hub, go to “Awaiting shipment” under the Orders tab. Then:

  • Enter the shipment’s weight and dimensions
  • Select a carrier and shipping method
  • Click “Purchase and print label”
  • Place the label on your package and ship

For more details, click here.

Features designed for business sellers

Combine labels - save money

For multiple orders to the same buyer, you can use the Combine feature to add all items into the same package instead of buying multiple labels individually. eBay Labels will automatically update the weight for the label; you just have to adjust the dimensions based on your combined package size.

Multi-user account access

Delegate the fulfillment of your sold items to your employees. As a delegator, you can now enable the new “Print shipping label” permission for your delegates. This option is available on the Permissions page under your Account settings.

Address validation

To help reduce the risk of an incorrect buyer address, eBay Labels automatically validates the buyer address, and provides recommendations. You can choose to accept the recommendation or continue with the original address provided by the buyer

Multiple labels sizes

As part of the label printing preferences on eBay Labels, you can choose the label size that best fits your needs. You can either print a 4”x6” or a 8”x11”. You can also preview the label size.

Share your feedback

Your comments are always welcome. Feel free to get in touch.

  • What carriers are available on the new eBay Labels?

    Currently, you can print labels for Canada Post on eBay. More carriers will be available in the future.

  • What’s the cost of using eBay Labels?

    eBay Labels is free to use. There are no service fees for printing labels on eBay. The only thing you’d have to pay for is the cost of a label.

  • Can I use my own carrier accounts to print labels on the eBay labels solution?

    No. Currently, you are not able to use your own individual carrier accounts on eBay Labels.

  • Can I continue to use Shippo to print labels for my eBay orders?

    Yes. Shippo remains eBay Canada’s official third-party shipping label solution. You have the option to continue using Shippo or use eBay Labels. You can access Shippo by clicking “Go to Shippo” at the top right corner of the page on eBay Labels; or go directly to Goshippo.com.

  • What shipping services are available with eBay Labels?

    The following services are available:

    • Domestic services:
      • Canada Post Expedited Parcel
      • Canada Post Regular Parcel
      • Canada Post Xpresspost
      • Canada Post Priority
    • United States:
      • Canada Post Small Packets
      • Canada Post Tracked Packet
      • Canada Post Expedited Parcel
      • Canada Post Xpresspost
    • Worldwide
      • Canada Post Small Packets
      • Canada Post Tracked Packet
      • Canada Post International Parcel - Air
      • Canada Post International Parcel - Surface
      • Canada Post Xpresspost - International
      • Canada Post Priority Worldwide
  • What happens if the carrier of my choice is not available on eBay Labels?

    If the carrier of your choice is currently not available on eBay Labels, you can opt to use another label platform.

  • Can I print labels in bulk on eBay?

    Yes. You have the option to print labels individually or in bulk. To print labels in bulk, go to the “Sold” page under “Selling” section of My eBay. Select all orders for which you want to print labels, then under Action, select “Print shipping labels”. If you use Seller Hub, click on “Awaiting Shipment” under “Sold” section, then select all orders for which you want to print in bulk, then click the “Shipping Action” button and choose “Print shipping labels”.

  • How do I pay for the labels I purchase on eBay Labels?

    Instead of paying for labels individually at the time of purchase, you will see all your label charges and adjustments as well as cancellation credits on your monthly eBay invoice. You will only see transactions within the invoice period.

    If you are activated on Managed Payments, your label costs will be netted from your sales proceeds. You will see this charge under Recent Transactions within a few business days.

  • My label didn’t print properly. Can I reprint it without paying?

    Yes. You can reprint your label for free.

  • I printed a label, but I am not going to use it. Can I void the label and get a refund?

    Yes. You have up to 14 days from the time you printed a label to void it and get a refund. The cost of the label will be reflected on your monthly invoice. To void a label:

    • Go to My eBay and click “Shipping Labels” under Sell.
    • In the Actions column click “Void label”.
    • Follow the instructions on the “Void your shipping label” page.
  • I don’t know the exact weight or dimensions of my package. What happens if they’re not accurate?

    The cost of a label is determined based on the origin and the destination as well as the weight and dimensions of your package. If the package is underestimated either by weight or dimensions, the cost of the label will be adjusted after the package is inducted by a carrier. You will see this adjustment on your eBay invoice.

  • The amount I was charged doesn’t match what was quoted on eBay Labels. Why is that?

    The cost provided at the time of a label purchase is based on the provided package details - (weight and dimensions) as well as shipping details (origin and destination addresses). Once accepted by the carrier, the dimensions and weight are evaluated for accuracy and any differences will be communicated back to us. The amount displayed in your payment history is the actual amount charged by the carrier.

  • Can I print labels on the mobile app?

    Yes. You can print labels on desktop, in a mobile browser, or on the eBay mobile app. Make sure you have the latest version of the eBay app on your mobile device.

  • How do I add additional insurance on a label?

    Under “Additional Options”, you can purchase additional insurance for your label for up to the value of the item. The insurance option is a “service-specific” add-on. It is available for purchase only when the selected shipping service provides no insurance coverage or less than the total item value. The maximum amount is $5,000 for domestic services and $1,000 for US and International services. For example, Canada Post Expedited Parcel offers insurance coverage of up to $100. If your item was sold for less than $100, then you’d not be able to purchase additional insurance. If your item is above $100, then you’d be able to purchase additional insurance up to the price of your sold item.

  • I cancelled a label I bought on eBay Labels. Can I purchase another label again?

    Yes. If you’re on My eBay, click on “Shipping labels” under the Selling Tab. Then click on the Actions dropdown and select “Print another label”. If you’re using Seller Hub, go to “Paid and shipped” under the Orders tab. Find your item, and click the downward arrow under Actions, and click “Print shipping label”.

  • Can I opt out of eBay Labels?

    No. eBay Labels is the new default label printing solution on eBay.

  • I just printed a label. How can I cancel it?

    You can cancel a label about an hour after it was generated. This hour-long window is to ensure there is enough time for the label generation to be processed fully, so that when you submit your cancellation request the label can be found and voided. Note that this action cannot be undone--once cancelled, you’d need to print a new shipping label.

  • How long does it take for a label cancellation to be processed?

    Once a label is successfully cancelled, it typically takes up to 14 days for the refund to be credited back into your account.