These terms of service (the “Terms of Service”) describe the terms pursuant to which eBay offers you access to our eBay Stores service, and all related services, applications and tools (together the “Service”). You are contracting with an eBay company (individually and collectively referred to as “eBay,” “we,” or “us”) determined by your country of residence. For example and as stated in the User Agreement, if you reside in the United States, you are contracting with eBay Inc. By signing up for an eBay Store, you agree to all terms in this Terms of Service.
These Terms of Service are effective as of October 23, 2023. To view the previous Terms of Service, click here.
To open an eBay store, you must choose a Store subscription level. There are 5 stores (“Store”) subscription levels (or types):
NOTE: Your use of these Services are subject to our User Agreement and all applicable terms or policies on the eBay site (including any selling limits, listing policies, pricing and promotions terms, and the Payment Terms of Use). Selling limits on your account (as well as category and item limits) may prevent you from creating the maximum number of listings associated with your particular eBay Store subscription.
As used in these Terms of Service,
The term of a Store subscription may be either monthly or yearly. A subscription term will start the first day of the first full calendar month falling after your Subscription Start Date. A monthly Store subscription renews for continuous, one-month periods spanning the first day of the calendar month to the last day of the calendar month. A yearly Store subscription renews for continuous, twelve-month periods spanning the first day of the first calendar month to the last day of the last calendar month. The period spanning the first day of the first full calendar month falling after your Subscription Start Date through the last day of the one-month or twelve-month period included in your subscription is the “Subscription Term.”
All Store subscriptions renew automatically, unless cancelled or modified under these Terms of Service. If you have a yearly subscription, we will contact you at least 30 days prior to the end of the term of your subscription via email and a message sent to My eBay to remind you that the term of your subscription will automatically renew.
By registering for an eBay Store, you agree to pay all applicable fees for eBay Store subscribers (“eBay Store Fees”) stated on our Store selling fees page, as may be updated from time to time.
Store Subscription Fees
eBay Store Fees include, but are not limited to, recurring subscription fees (“Store Subscription Fee”). You will pay a Store Subscription Fee each month of a current subscription (monthly or yearly). The Store Subscription Fee will be charged at the beginning of your billing cycle. Upon renewal of your subscription, the Store Subscription Fee will be the fee associated with your Store package at the time of renewal.
Zero Insertion Fee Listings
Zero Insertion Fee listings (“ZIFs”) and other benefits that may be included with your Store subscription are described on the Store selling fees page. ZIFs are allocated to sellers in a fixed amount per calendar month. Unused ZIFs and other benefits don’t carry over to the next calendar month and are reset at the beginning of each calendar month. After you have used your ZIF allocation, your listings will be subject to an insertion fee, as described in the Store selling fees page.
Final value fees
Reduced final value fee rates that may be included with your Store subscription will be applied to all listings created, relisted or renewed on or after your Subscription Start Date. Listings created prior to the Subscription Start Date, or after your Store subscription is cancelled, will not be eligible for Store final value fee rates.
eBay Store Fees are retained from your current or future payouts. If your payouts are insufficient, eBay will charge your payment method on file (debit or credit card, and/or linked bank account), or otherwise collect eBay Store fees from you as set forth in the Payment Terms of Use. Your eBay Store Fees may be aggregated with other charges. We will generate a statement of fees, refunds, credits, and other transactions associated with your selling activity through the Service each month (the “financing statement”). You may view the financing statement on the Seller Hub.
Initial Subscription Charge: When you sign up for a Stores subscription, we will charge you a prorated Store Subscription Fee equal to the number of days occurring from your Subscription Start Date to the first date of your Subscription Term (the “Initial Subscription Charge”). The billing period for the Initial Subscription Charge shall be known as the “Prorated Period.”
Store Subscription Fee: After the Initial Subscription Charge, you shall be charged the Store Subscription Fee(s) in accordance with the billing cycle.
Your expanded ZIF allotment will be available immediately. You receive your entire ZIF allotment for the calendar month when you sign up, regardless of when you sign up. For example, if you sign up for a Stores subscription on May 22, you receive your entire ZIF allotment for May immediately.
Yearly Subscription (e.g., beginning on May 22, 2023) |
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May 22, 2023 |
You sign up for a yearly Stores subscription.
You are charged the Initial Subscription Charge for:
Your Stores benefits start immediately, including your ZIF allotment for the month of May. |
June 1, 2023 - May 1, 2024 |
You are charged a Store Subscription Fee each month on or about the first day of each month.
Your ZIF allotment is reset for the calendar month of June. The unused ZIF allotment from May is not carried over to June. |
June 1, 2024 | Your Stores subscription will automatically renew for another year unless you cancel it. (Depending on when you cancel, an early termination fee may apply.) |
Monthly subscription (e.g., beginning on May 22, 2023) |
|
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May 22, 2023 |
You sign up for a monthly Stores subscription.
You are charged the Initial Subscription Charge for:
Your Stores benefits start immediately, including your ZIF allotment for the month of May. |
June 1, 2023 |
You are charged a Store Subscription Fee on or about June 1, 2020.
Your ZIF allotment is reset for the calendar month of June. The unused ZIF allotment from May is not carried over to June. |
July 1, 2023 | Your ZIF allotment is reset for the calendar month of July. On the first day of each following month, your Store’s subscription will automatically renew for another month, and for each month thereafter, unless you cancel it. |
When cancelling your Stores subscription:
Early Termination Fee | |||||
---|---|---|---|---|---|
Calendar months remaining in your subscription | Starter | Basic | Premium | Anchor | Enterprise |
1 | $1.65 | $7.32 | $19.98 | $99.98 | $999.98 |
2 | $3.30 | $14.63 | $39.97 | $199.97 | $1,999.97 |
3 | $4.95 | $21.95 | $59.95 | $299.95 | $2,999.95 |
4 | $6.60 | $29.27 | $79.93 | $399.93 | $3,999.93 |
5 | $8.25 | $36.58 | $99.92 | $499.92 | $4,999.92 |
6 | $9.90 | $43.90 | $119.90 | $599.90 | $5,999.90 |
7 | $11.55 | $51.22 | $139.88 | $699.88 | $6,999.88 |
8 | $13.20 | $58.53 | $159.87 | $799.87 | $7,999.87 |
9 | $14.85 | $65.85 | $179.85 | $899.85 | $8,999.85 |
10 | $16.50 | $73.17 | $199.83 | $999.83 | $9,999.83 |
11 | $18.15 | $80.48 | $219.82 | $1,099.82 | $10,999.82 |
12 | $19.80 | $87.80 | $239.80 | $1,199.80 | $11,999.80 |
You can change your subscription at any time, including:
When upgrading your Stores subscription (i.e. changing your Stores subscription level to one with more benefits, or changing from a monthly subscription to a yearly subscription of the same subscription level):
When changing from a yearly Stores subscription to a monthly Stores subscription with more benefits:
When downgrading your Store subscription (i.e. changing your Store subscription level to one with fewer benefits):
When changing from a yearly Stores subscription to a monthly Stores subscription with the same or fewer benefits:
Notwithstanding any other provision in Section 7 or Section 9, eBay shall have the right to cancel or downgrade a free Stores subscription effective immediately upon such cancellation or downgrade.
If you utilize any pricing tools, including Promotions Manager or Markdown Manager, you agree to be bound by the Pricing and Promotions Terms and Conditions. If you utilize Terapeak, you agree to be bound by the Terms of Use applicable to your Store level. You are solely responsible for complying with eBay’s User Agreement, eBay’s User Privacy Notice, all applicable eBay policies, and all applicable laws and regulations, including, without limitation, the Federal Trade Commission’s Guide Against Deceptive Pricing and any applicable local, state or federal consumer protection law.
When you purchase ZIF add-on bundles, these are purchased on a calendar monthly basis for the quantity of ZIFs you select and the applicable cost will be charged to you monthly on the same scheduled billing as your Stores subscription. Each ZIF expires at the end of the calendar month regardless of the date of purchase. For example, if you purchase 10,000 ZIFs on September 23, all of these ZIFs shall expire on September 30. If you are provided additional ZIFs pursuant to an eBay program based on your selling performance or otherwise in eBay’s sole discretion, these ZIFs shall expire at the end of the calendar month in which they are granted to you.
Fees for additional services are payable by you in the same manner that you pay for eBay Store Fees.
Last updated: October 23, 2023
These eBay Stores Terms and Conditions (the “Terms”) describe the terms pursuant to which eBay offers you access to our eBay Store service, and all related services, applications and tools (together the “Service”). Your use of the Service is subject to our User Agreement and all applicable terms or policies on the eBay site (including any selling limits, listing policies and the Payment Terms of Use). All existing selling limits on your account (as well as category and item limits) may prevent you from creating the maximum number of listings associated with your particular eBay Store subscription.
To open an eBay store, you must choose a Store subscription level. There are 3 eBay stores (“Store”) types:
As used in these Terms:
The term of a Store subscription may be either monthly or yearly. A subscription term will start the first day of the first full calendar month falling after your Subscription Start Date. A monthly Store subscription renews for continuous, one-month periods spanning the first day of the calendar month to the last day of the calendar month. A yearly Store subscription renews for continuous, twelve-month periods spanning the first day of the first calendar month to the last day of the last calendar month. The period spanning the first day of the first full calendar month falling after your Subscription Start Date through the last day of the one-month or twelve-month period included in your subscription is the “Subscription Term.”
All Store subscriptions renew automatically, unless cancelled or modified under these Terms. If you have a yearly subscription, we’ll contact you at least 15 days prior to the end of the term of your subscription via email or a message sent to My eBay to remind you that the term of your subscription will automatically renew. Quebec residents who initially subscribed for a yearly subscription will automatically renew for an indeterminate period at the then current monthly rate.
By registering for an eBay Store, you agree to pay all applicable fees for eBay Store subscribers (“eBay Store Fees”).
eBay Store Fees include, but are not limited to, recurring store subscription fees (“Store subscription fee”). You will pay a Store subscription fee each month of a current subscription (monthly or yearly). The Store subscription fee will be charged at the beginning of your billing cycle. Upon renewal of your subscription, the Store subscription fee will be the fee associated with your Store package at the time of renewal.
Zero Insertion Fee listings (“ZIFs”) and other benefits that may be included with your Store subscription are described on the Store selling fees page, or the Store selling fees page for managed payments sellers, respectively. ZIFs are allocated to sellers in a fixed amount per calendar month. Unused ZIFs and other benefits don’t carry over to the next calendar month and are reset at the beginning of each calendar month. After you have used your ZIF allocation, your listings will be subject to an insertion fee, as described in the Store selling fees page, or the Store selling fees page for managed payments sellers, respectively.
eBay Store Fees are payable by you as follows:
When you sign up for a Stores subscription, we will charge you:
(combined, the “Initial Subscription Charge”)
Your Store benefits start immediately. You receive your entire ZIF allotment for the calendar month when you sign up, regardless of when you sign up. For example, if you sign up for a Stores subscription on May 22, you receive your entire ZIF allotment for May immediately.
Yearly subscription when your billing cycle starts at the beginning of each month (e.g., June 1 – June 30) | |
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May 22, 2020 | You sign up for a yearly Store subscription. Your Stores benefits start immediately, including your ZIF allotment for the month of May. |
June 1, 2020 |
You are charged the Initial Subscription Charge for the:
|
July 1, 2020 - May 1, 2021 | You are charged a Store subscription fee each month. |
June 1, 2021 | Your Stores subscription will automatically renew for another year unless you cancel it. (Depending on when you cancel, an early termination fee may apply.) |
Yearly subscription when your billing cycle starts in the middle of each month (e.g., May 16 – June 15) | |
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May 10, 2020 | You sign up for a yearly Stores subscription. Your Stores benefits start immediately, including your ZIF allotment for the month of May. |
May 16, 2020 |
You are charged the Initial Subscription Charge for the:
|
June 1, 2020 | Your ZIF allotment is reset for the calendar month of June. The unused ZIF allotment from May is not carried over to June. |
July 1, 2020 - May 1, 2021 | You are charged a Stores subscription fee each month. |
June 1, 2021 | Your Stores subscription will automatically renew for another year unless you cancel it. If you cancel your subscription prior to June 1, 2021 an early termination fee may apply. |
Monthly subscription when your billing cycle starts at the beginning of each month (e.g., June 1 – June 30) | |
---|---|
May 22, 2020 | You sign up for a monthly Stores subscription. Your Stores benefits start immediately, including your ZIF allotment for the month of May. |
June 1, 2020 |
You are charged the Initial Subscription Charge for the:
|
July 1, 2020 | Your ZIF allotment is reset for the calendar month of July. Your Stores subscription will automatically renew for another month, and for each month thereafter, unless you cancel it. |
Monthly subscription when your billing cycle starts in the middle of each month (e.g., May 16 – June 15) | |
---|---|
May 10, 2020 | You sign up for a monthly Stores subscription. Your Stores benefits start immediately, including your ZIF allotment for the month of May. |
May 16, 2020 |
You are charged the Initial Subscription Charge for the:
|
July 1, 2020 | Your ZIF allotment is reset for the calendar month of July. Your Stores subscription will automatically renew for another month, and each month thereafter, unless you cancel it. |
You can cancel your Stores subscription at any time, subject to the Terms. When cancelling your Store subscription:
Early Termination Fees | |||
---|---|---|---|
Months remaining in your subscription | Basic Store | Premium Store | Anchor Store |
1 | $6.65 | $19.98 | $99.88 |
2 | $13.30 | $39.97 | $199.97 |
3 | $19.95 | $59.95 | $299.85 |
4 | $26.60 | $79.93 | $399.93 |
5 | $33.25 | $99.92 | $499.92 |
6 | $39.90 | $119.90 | $599.90 |
7 | $46.55 | $139.88 | $699.88 |
8 | $53.20 | $159.87 | $799.87 |
9 | $59.85 | $179.85 | $899.85 |
10 | $66.50 | $199.83 | $999.83 |
11 | $73.15 | $219.82 | $1,099.82 |
You can change your subscription at any time, including:
When upgrading your Store subscription (i.e., changing your Stores subscription level to one with more benefits, or changing from a monthly subscription to a yearly subscription of the same subscription level):
When changing from a yearly Stores subscription to a monthly Stores subscription with more benefits:
When downgrading your Stores subscription (i.e., changing your Stores type to one with fewer benefits):
When changing from a yearly Store subscription to a monthly Stores subscription with the same or fewer benefits:
If you utilize any pricing tools, such as Markdown Manager or Terapeak, you agree to be bound by the additional terms applicable to those services, as well as eBay’s User Agreement, eBay’s User Privacy Notice, all applicable eBay policies, and all applicable laws and regulations.
When you purchase ZIF add-on bundles, these are purchased on a calendar monthly basis for the quantity of ZIFs you select and the applicable cost will be charged to you monthly on the same scheduled billing as your Stores subscription. Each ZIF expires at the end of the calendar month regardless of the date of purchase. For example, if you purchase 10,000 ZIFs on September 23, all of these ZIFs shall expire on September 30. If you are provided additional ZIFs pursuant to an eBay program based on your selling performance or otherwise in eBay’s sole discretion, these ZIFs shall expire at the end of the calendar month in which they are granted to you.
When you purchase a Selling Manager Pro subscription add-on, the feature is provided on a monthly basis. If you cancel the subscription, the feature will end on the date of cancellation.
Fees for additional services are payable by you in the same manner that you pay for eBay Store Fees.
Last updated: January 12, 2023
There are 3 Stores types:
There are 2 Stores subscription durations:
Quebec residents who initially subscribed for a yearly subscription will automatically renew for an indeterminate period at the then current monthly rate.
“Calendar month” as used in these terms shall mean the first of the month through the last day of the month. “Invoice month” as used in these terms shall mean the billable days included on a seller’s invoice (e.g. April 1 through April 30 or April 16 through May 15).
All Stores subscription fees are included on your monthly invoice. Free-insertion-fee listings and other benefits described on the Stores page are allocated to each Stores subscriber on a calendar month basis. Your unused free-insertion-fee listings and other benefits don’t carry over to the next calendar month and are reset at the beginning of each calendar month.
When you sign up for the first time for a yearly or monthly subscription:
If you receive your invoices at the beginning of the month: | |
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March 22, 2013 | You sign up for a yearly Stores subscription. Your Stores benefits start immediately, including your free-insertion-fee listing allotment for the month of March. |
April 1, 2013 |
You’re billed for:
Your free-insertion-fee listing allotment is reset for the calendar month of April. The unused free-insertion-fee listing allotment from March is not carried over to April. |
March 31, 2014 | Your Stores subscription will automatically renew for another year unless you cancel it. (Early termination fee may apply.) |
If you receive your invoices mid-month: | |
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March 10, 2013 | You sign up for a yearly Stores subscription. Your Stores benefits start immediately, including your free-insertion-fee listing allotment for the month of March. |
March 16, 2013 |
You’re billed for:
|
April 1, 2013 | Your free-insertion-fee listing allotment is reset for the calendar month of April. The unused free-insertion-fee listing allotment from March is not carried over to April. |
March 31, 2014 | Your Stores subscription will automatically renew for another year unless you cancel it. (Early termination fee may apply.) |
If you receive your invoices at the beginning of the month: | |
---|---|
March 22, 2013 | You sign up for a monthly Stores subscription. Your Stores benefits start immediately, including your free-insertion-fee listing allotment for the month of March. |
April 1, 2013 |
You’re billed for:
Your free-insertion-fee listing allotment is reset for the calendar month of April. The unused free-insertion-fee listing allotment from March is not carried over to April. |
April 30, 2013 | Your subscription will automatically renew for another month unless you cancel it. |
If you receive your invoices mid-month: | |
---|---|
March 10, 2013 | You sign up for a monthly Stores subscription. Your Stores benefits start immediately, including your free-insertion-fee listing allotment for the month of March. |
April 1, 2013 |
You’re billed for:
Your free-insertion-fee listing allotment is reset for the calendar month of April. The unused free-insertion-fee listing allotment from March is not carried over to April. |
April 30, 2013 | Your subscription will automatically renew for another month unless you cancel it. |
Your Stores subscription is automatically renewed by the length of the subscription term you are signed up for, unless you cancel your subscription. A monthly subscription is automatically renewed each month until you cancel it. Likewise, a yearly subscription is automatically renewed each year until you cancel it. Such automatic renewal is continuous, and you will be billed for each continuous subscription term at the applicable rates, which are subject to change. If you have a yearly subscription, we’ll contact you at least 15 days prior to the end of the term of your subscription via email or a message sent to My eBay to remind you that the term of your subscription will automatically renew.
Despite the above, if you are a Quebec resident that has initially subscribed for a yearly subscription, your Stores subscription will be automatically renewed, at its expiry, for an indeterminate term at the current monthly rate applicable to your Store subscription level.
When cancelling your Stores subscription:
If you cancel a subscription that is not yet effective, no early termination fee is charged for that subscription.
Early termination fees | |||
---|---|---|---|
Months remaining in your subscription | Basic Store | Premium Store | Anchor Store |
1 | $6.65 | $19.98 | $99.88 |
2 | $13.30 | $39.97 | $199.97 |
3 | $19.95 | $59.95 | $299.85 |
4 | $26.60 | $79.93 | $399.93 |
5 | $33.25 | $99.92 | $499.92 |
6 | $39.90 | $119.90 | $599.90 |
7 | $46.55 | $139.88 | $699.88 |
8 | $53.20 | $159.87 | $799.87 |
9 | $59.85 | $179.85 | $899.85 |
10 | $66.50 | $199.83 | $999.83 |
11 | $73.15 | $219.82 | $1,099.82 |
12 | $79.80 | $239.80 | $1,199.80 |
You can change your subscription at any time, including:
When upgrading your Stores subscription (changing your Stores type to one with more benefits, while keeping the same or upgrading to a higher subscription duration):
When downgrading your Stores subscription (changing your Stores type to one with fewer benefits):
When changing from a yearly Stores subscription to a monthly Stores subscription: